Contact Us
Since Timberwise was founded in 1968 people have relied on our team of experts to deliver damp proofing, timber care, and waterproofing solutions. We have specialist surveyors and technicians local to you who are on hand to provide our range of property care services. Your call will be answered by the regional customer services team who cover your area and they will arrange a survey to be carried out by your nearest Timberwise specialist.
Arrange a Survey
Please call our national freephone number
Your local Timberwise
Unlike many organisations nowadays, we do not operate from one centralised call centre and have surveyors and production teams across England, Wales and Scotland. To find out more about your local Timberwise office why not check out their page that gives you their contact details as well as details of the work they can undertake.
Send a Message
Head Office
Address
Timberwise (UK) Ltd
1 Drake Mews
Gadbrook Park
Cheshire
CW9 7XF
Head Office Tel.
01606 33 36 36
Tap to message our customer services team
Media enquiries
Please email hq@timberwise.co.uk
Account Queries
01606 33 90 77
To book a survey
0800 288 8660
Email Address
hq@timberwise.co.uk
Address
Timberwise (UK) Ltd
1 Drake Mews
Gadbrook Park
Cheshire
CW9 7XF
Head Office Tel.
01606 33 36 36
Media enquiries
Please email hq@timberwise.co.uk
Complaints procedure
At Timberwise we always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 01174 566 031 or via their website
Your call may be recorded for training or monitoring purposes
Registered Office: 1 Drake Mews, Gadbrook Park, Cheshire, CW9 7XF
Registered in England No. 3230356
VAT No. 677339196
Timberwise (UK) Ltd was established in 1996 following the purchase of certain assets from Timberwise Consultants Ltd who were originally established in 1968.
